Returns & Exchanges
At SexToy.com Adult Toy Shop, your satisfaction is our priority, which is why we offer a 30-day return window for items in their original, unopened packaging. Due to the intimate nature of our products, we strictly adhere to health and safety regulations, ensuring every customer receives a brand-new, hygienic item.
Verify Eligibility
Ensure your item is unused, in its original sealed packaging, and within 30 days of the delivery date to qualify for a return.
Request an RMA
Contact our customer support team with your order number to receive a Return Merchandise Authorization (RMA) number and the return shipping address.
Pack and Ship
Securely package your items in a discreet shipping box, clearly marking the RMA number on the outside, and ship it back using a carrier of your choice.
Receive Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing