Frequently Asked Questions
Everything you need to know about your discreet shopping experience.
Will the packaging be discreet?
Absolutely. All orders are shipped in plain, unmarked boxes or mailers with a generic return address to ensure your privacy is completely protected.
What will appear on my credit card statement?
To maintain your confidentiality, your billing statement will show a discreet charge from 'STC Holdings' rather than the store name.
What is your return policy for intimate items?
Due to health and hygiene regulations, we cannot accept returns on opened or used adult products. If an item is defective, please contact us within 30 days for a replacement.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the United States. We also offer expedited shipping options at checkout if you need your order sooner.
Are your products body-safe?
Yes, we prioritize your health by sourcing products made from high-quality, body-safe materials such as medical-grade silicone, borosilicate glass, and phthalate-free TPE.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Please note that customers are responsible for any local customs fees or import duties required by their country.